Professor Julia Kotlarsky

PhD in Information Systems and Management from Rotterdam School of Management, Erasmus University, The Netherlands

Biography

Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She has worked previously at Aston University and at Warwick University in the UK. Julia has BSc and MSc degrees from Technion – Israeli Institute of Technology, and PhD from Rotterdam School of Management, Erasmus University in the Netherlands. Julia’s research interests revolve around technology sourcing and innovation in knowledge-intensive business services, and more recently, studying interface between artificial intelligence technologies and humans, and implications for design of work in organizations. Her work is based on research in companies such as IBM, Tata Consultancy Services, SAP, Infosys, Cognizant, Pactera, LeCroy, Lifewood as well as in banks such as ABM AMRO and Scandia. Julia's consultancy work include advising on technology sourcing for government organizations in Philippines and Egypt. Her work was published in numerous journals including MIS Quarterly, European Journal of Information Systems, Journal of Strategic Information Systems, Wall Street Journals and others. Julia is a regular presenter in international conferences and conventions. She has published 16 books, among them “The Handbook of Global Outsourcing and Offshoring” which is widely used by practitioners and academics for teaching in several universities around the world. Recently Julia was invited to develop an MIS Quarterly Research Curation on IS sourcing (2018), as a lead author: https://www.misqresearchcurations.org

Julia is a President of a newly founded Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing

Julia is the co-founder and the organizer of the annual Global Sourcing Workshop (www.globalsourcing.org.uk), now in its 14th year, and the co-founder of the Asia-Pacific Global Sourcing Conference (since 2016). Julia serves as a Senior Editor for the Journal of Information Technology, and a former Associate Editor for MIS Quarterly. 

Research | Current

Julia's current research projects involve work on (1) artificial intelligence - understanding interactions between humans and machines (global and NZ contexts); (2) crowdsourcing - conceptual and empirical studies; (3) innovation in technology sourcing (UK context), (4) multi-sourcing performance (in UK and Europe); (5) social media and natural disasters (in NZ context).

Teaching | Current

In 2019 Julia is teaching Global Outsourcing (master level module) and Project Management (undergraduate level module).

Distinctions/Honours

2018 Co-investigator on University of Auckland Faculty Research Develoment Fund (FRDF) grant for a 2 year project “Data Readiness for Robotic Process Automation Solutions in the Service Industry”.

2016  Lead for Aston Business School in ESRC grant to establish Midlands Doctoral Training Consortium (http://www.aston.ac.uk/current-students/graduateschool/mgsdtp/). Winning this grant was extremely important for ABS for reputation and to bring ESRC scholarships.                                

2016  Global expert and advisor on IT and Business Process Outsourcing for Frost & Sullivan for the development of initiative/action plan for the Philippines IT BPM Roadmap 2016-2022.

2015 Best European Research PaperAward by Association of Information Systems and CIONet, the largest CIO Network in Europe for Kotlarsky, Scarbrough and Oshri (2014) "Coordinating expertise across knowledge boundaries in offshore-outsourcing projects: The role of codification".

2011 Outstanding MBA Teacher Award, WBS 

2010  Warwick Business School Research Development Fund for research on understanding benefits of outsourcing 

2010 Warwick Business School Bursary for research on knowledge boundaries and Transactive Memory System in cross-functional teams

2010 funds from Cognizant to conduct survey on Innovation in Outsourcing 

2009 Outstanding MBA Teacher Award, WBS 

2009 funds from Cognizant to conduct survey on value in outsourcing 

2007 Journal of Strategic Information Systems Best Paper Award 2007 for Oshri, I., Kotlarsky, J. and L.P. Willcocks “Global Software Development: Exploring Socialization and Face-to-face meetings in Distributed Strategic Projects”, 16 (1), pp. 25-49. 

2006  funds from Tata Consultancy Services to support data collection in India, Brazil, Luxemburg and Netherlands 

2008, 2006 Warwick Business School Research Development Fund for research on leveraging knowledge in outsourcing relationships 

2002  NWO (WOTRO) grant for working visit to University of Technology Sydney (UTS), Sydney, Australia and data collection in India 

2002  European Commission grant for working visit to Management Development Institute (MDI), Gurgaon, India 

2003  Philip Law Scholarship awarded by European Case Clearing House for writing a teaching case about globally distributed development of component-based software

09-12/2001 – Marie Curie Scholarship of the European Commission for a 3 month research visit to Henley Management College, Henley-on-Themes, UK 

Areas of expertise

1) Global sourcing of technology and business services

2) Coordination and expertise in global teams and organizations

Julia has published extensively on both topics in academic and professional outlets, and have done consultancy work. For example, recently she acted as a Global Expert and Advisor on IT and Business Process Outsourcing for Frost & Sullivan for the development of initiative/action plan for the Philippines IT BPM Roadmap 2016-2022.

Selected publications and creative works (Research Outputs)

  • Oshri, I., Henfridsson, O., & Kotlarsky, J. (2018). Re-representation as work design in outsourcing: A semiotic view. MIS Quarterly, 42 (1), 1-23. 10.25300/MISQ/2018/13427
    URL: http://hdl.handle.net/2292/37654
    Other University of Auckland co-authors: Ilan Oshri
  • Kotlarsky, J., Oshri, I., Dibben, J., & Mani, D. (2018). IS sourcing. MIS Quarterly, 1-16. Related URL.
    Other University of Auckland co-authors: Ilan Oshri
  • Oshri, I., Sidhu, J. S., & Kotlarsky, J. (2017). East, west, would home really be best? On dissatisfaction with offshore-outsourcing and firms' inclination to backsource. Journal of Business Research10.1016/j.jbusres.2017.11.008
    URL: http://hdl.handle.net/2292/43060
    Other University of Auckland co-authors: Ilan Oshri
  • Oshri, I., Kotlarsky, J., & Gerbasi, A. (2015). Strategic innovation through outsourcing: The role of relational and contractual governance. Journal of Strategic Information Systems, 24 (3), 203-216. 10.1016/j.jsis.2015.08.001
    URL: http://hdl.handle.net/2292/44848
    Other University of Auckland co-authors: Ilan Oshri
  • Kotlarsky, J., van den Hooff, B., & Houtman, L. (2015). Are we on the same page? Knowledge boundaries and transactive memory system development in cross-functional teams. Communication Research, 42 (3), 319-344. 10.1177/0093650212469402
  • Oshri, I., Kotlarsky, J., & Willcocks, L. (2015). The handbook of global outsourcing and offshoring: The definitive guide to strategy and operations (3rd). London, UK: Palgrave Macmillan. Pages: 366. 10.1007/978-1-137-43744-0
    Other University of Auckland co-authors: Ilan Oshri
  • Nevo, D., & Kotlarsky, J. (2014). Primary vendor capabilities in a mediated outsourcing model: Can IT service providers leverage crowdsourcing?. Decision Support Systems, 65, 17-27. 10.1016/j.dss.2014.05.008
    URL: http://hdl.handle.net/2292/44849
  • Kotlarsky, J., Scarbrough, H., & Oshri, I. (2014). Coordinating expertise across knowledge boundaries in offshore-outsourcing projects: The role of codification. MIS Quarterly, 38 (2), 607-627. 10.25300/MISQ/2014/38.2.13
    URL: http://hdl.handle.net/2292/37653
    Other University of Auckland co-authors: Ilan Oshri

Contact details

Primary office location

SIR OWEN G GLENN BUILDING - Bldg 260
Level 4, Room 427
12 GRAFTON RD
AUCKLAND CENTRAL
AUCKLAND 1010
New Zealand

Web links