Professor Julia Kotlarsky

PhD in Information Systems and Management from Rotterdam School of Management, Erasmus University, The Netherlands


Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She has worked previously at Aston University and at Warwick University in the UK. Julia has BSc and MSc degrees from Technion – Israeli Institute of Technology, and PhD from Rotterdam School of Management, Erasmus University in the Netherlands. Julia’s research interests revolve around technology sourcing and innovation, crowdsourcing, digital transformation, and more recently, studying interface between artificial intelligence technologies and humans, and implications for design of work in organizations. Her work is based on research in companies such as IBM, Tata Consultancy Services, SAP, Infosys, Cognizant, Pactera, LeCroy, Lifewood as well as in banks such as ABM AMRO and Scandia. Julia's consultancy work include advising on technology sourcing for government organizations in Philippines and Egypt. Her work was published in numerous journals including MIS Quarterly, European Journal of Information Systems, Journal of Strategic Information Systems, Wall Street Journals and others. Julia is a regular presenter in international conferences and conventions. She has published 17 books, among them “The Handbook of Global Outsourcing and Offshoring” which is widely used by practitioners and academics for teaching in several universities around the world. Recently Julia was invited to develop an MIS Quarterly Research Curation on IS sourcing (2018), as a lead author:

Julia is a President of a newly founded Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing

Julia is the co-founder and the organizer of the annual Global Sourcing Workshop (, now in its 14th year, and the co-founder of the Asia-Pacific Global Sourcing Conference (since 2016). Julia serves as a Senior Editor for the Journal of Information Technology, and a former Associate Editor for MIS Quarterly. She is also acting as an Associate Editor for European Journal of Information Systems and Journal of AIS. 

Research | Current

Julia's current research projects involve work on (1) artificial intelligence - understanding interactions between humans and machines (global and NZ contexts); (2) crowdsourcing - conceptual and empirical studies; (3) innovation in technology sourcing and digital transformation (Europe and Asia-Pacific context), (4) multi-sourcing performance (in UK and Europe); (5) social media and natural disasters (in NZ context).


Nevo, D. and J. Kotlarsky (2020) “Crowdsourcing as a Strategic IS Sourcing Phenomenon: Critical Review and Insights for Future Research”Journal of Strategic Information Systems. Full text available: 

Kotlarsky, J., Van Den Hooff, B. and L. Houtman (2020) “Under Pressure: Understanding Dynamics of Coordination in IT Functions Supporting Traditional and Fast-response Organizations”Journal of Information Technology,35(2)

Kotlarsky, J., Oshri, I., Dibbern, J. and D. Mani (2020) “Information Systems Sourcing” - by invitation MIS Quarterly Research Curation article (available online on MIS Quarterly Research Curations (Second updated version, first version was published in 2018)

Sen, S., Kotlarsky, J. and P. Budhwar (2020) “Extending Organizational Boundaries Through Outsourcing: Towards a Dynamic Risk Management Capability Framework”, Academy of Management Perspective. 34(1)

Oshri, I., Dibbern, J., Kotlarsky, J. and O. Krancher (2019) “An Information Processing View on Joint Vendor Performance in Multi-Sourcing: The Role of the Guardian”. Journal of Management Information Systems, 36(4)

Oshri, I. Henfridsson, O. and J. Kotlarsky (2018) “Re-representation as Work Design in Outsourcing: A Semiotic View”MIS Quarterly, 42(1), pp. 1-23 (Open Access, full tect availble).

Oshri, I., Sidhu, J. and J. Kotlarsky (2019) “Why Dissatisfaction with Offshore-Outsourcing may not Lead to Backsourcing? A Behavioral Analysis”, Journal of Business Research,  special issue on Outsourcing and Offshoring decisions, Vol 103 pp. 644-653



He, R.-H., Kotlarsky, J. and D. Nevo (2021) “A Process Perspective on Emerging Value in Tournament-based and Collaborative Crowdsourcing”, Proceedings of the HICSS-54. Nominated for a Best Paper Award.

Gambal, M, Asatiani, A. and J. Kotlarsky (2020) “Innovation through IT Outsourcing – Evidence from a Care Home”, in Proceedings of the 24th Pacific Asia Conference on Information Systems (PACIS), June 2020 

Gambal, M, Asatiani, A. and J. Kotlarsky (2020) “Leveraging Information Systems Outsourcing for Innovation”, in Proceedings of the 2020 on Computers and People Research Conference (SIGMIS-CPR'20), June 2020 Nuremberg, Germany. DOI: 10.1145/3378539.3393840

Krancher, O., Oshri, I., Kotlarsky, J. and J. Dibbern (2018) “How Formal Governance Affects Multisourcing Success: A Multi-level Perspective”, International Conference of Information Systems, 13-16 December 2018, San Francisco, USA. 

Gambal, M-J., Kotlarsky, J. and A. Asatiani (2018) “Pursuing Strategic Innovation in Outsourcing Relationships: Towards an Innovation-molding Process”, International Conference of Information Systems, 13-16 December 2018, San Francisco, USA.

Krancher, O., Kotlarsky, J., Oshri, I. and J. Dibbern (2018) “Governing multi-sourcing: The impact of focus and amount of governance on relational norms and multi-sourcing performance“, 12th Global Sourcing Workshop, 21-24 February 2018, La Thuile, Italy.

Rui H., Kotlarsky, J. and D. Nevo (2017) “Value-Adding Crowd in Tournament Crowdsourcing”, pre-ICIS MISQ Executive workshop, December 2017, Seoul, South Korea.

Kotlarsky, J., Rivard, S. and I. Oshri (2016) “On a Supplier's Paradoxical Practices: The Case of Technological Innovations in Outsourcing Engagements” International Conference of Information Systems, 11-14 December 2016, Dublin, Ireland.



Ramachandran, G, Oshri, I. and J. Kotlarsky (24 August 2020) “Sustainable Sustainability – A Call for Sustainability Ecosystems” in Intelligent Sourcing magazine

Kotlarsky, J and I. Oshri (18 June 2020)  “Using big data analytics and AI to help NZ prepare for an ageing population” Published in CIO NZ magazine:

Oshri, I. and J. Kotlarsky (25 March 2020) “How COVID-19 is disrupting the food supply chain in New Zealand” Published in CIO Magazine:

Oshri, I., Kotlarsky, J. and S. Iyengar (30 September 2019) "In depth: Perfecting digital platform strategies - maturity first, then transformation” Published in CIO magazine:

Oshri, I., Kotlarsky, J. and S. Iyengar (17 September 2019) “In depth: Changing lanes - the platform-service strategy” Published in CIO magazine:

Oshri, I. and J. Kotlarsky (June 2019) “Put digital transformation and data together: What do you get?” Published in CIO magazine:

Kotlarsky, J. and R. Du (August 2017) “How creative and innovative can technology made in China be?” Published in Computer Weekly: Published in Intelligent Sourcing (September 2017)

Teaching | Current

Julia is currently teaching 3 master level courses - Global Outsourcing, Project Management and Managing with Artificial Intelligence. 


2021 Distinguished Research Fellow at the TU Dresden, 10,000 EUR for a one year collaborative research project “Becoming a Data-driven Organization: Theorizing on Digital Transformation Processes” in collaboration with Professor Martin Wiener and Professor Susanne Strahringer.

2018 Co-investigator on University of Auckland Faculty Research Develoment Fund (FRDF) grant for a 2 year project “Data Readiness for Robotic Process Automation Solutions in the Service Industry”.

2016  Lead for Aston Business School in ESRC grant to establish Midlands Doctoral Training Consortium ( Winning this grant was extremely important for ABS for reputation and to bring ESRC scholarships.                                

2016  Global expert and advisor on IT and Business Process Outsourcing for Frost & Sullivan for the development of initiative/action plan for the Philippines IT BPM Roadmap 2016-2022.

2015 Best European Research PaperAward by Association of Information Systems and CIONet, the largest CIO Network in Europe for Kotlarsky, Scarbrough and Oshri (2014) "Coordinating expertise across knowledge boundaries in offshore-outsourcing projects: The role of codification".

2011 Outstanding MBA Teacher Award, WBS 

2010  Warwick Business School Research Development Fund for research on understanding benefits of outsourcing 

2010 Warwick Business School Bursary for research on knowledge boundaries and Transactive Memory System in cross-functional teams

2010 funds from Cognizant to conduct survey on Innovation in Outsourcing 

2009 Outstanding MBA Teacher Award, WBS 

2009 funds from Cognizant to conduct survey on value in outsourcing 

2007 Journal of Strategic Information Systems Best Paper Award 2007 for Oshri, I., Kotlarsky, J. and L.P. Willcocks “Global Software Development: Exploring Socialization and Face-to-face meetings in Distributed Strategic Projects”, 16 (1), pp. 25-49. 

2006  funds from Tata Consultancy Services to support data collection in India, Brazil, Luxemburg and Netherlands 

2008, 2006 Warwick Business School Research Development Fund for research on leveraging knowledge in outsourcing relationships 

2002  NWO (WOTRO) grant for working visit to University of Technology Sydney (UTS), Sydney, Australia and data collection in India 

2002  European Commission grant for working visit to Management Development Institute (MDI), Gurgaon, India 

2003  Philip Law Scholarship awarded by European Case Clearing House for writing a teaching case about globally distributed development of component-based software

09-12/2001 – Marie Curie Scholarship of the European Commission for a 3 month research visit to Henley Management College, Henley-on-Themes, UK 

Areas of expertise

1) Global sourcing and innovation in technology and business services

2) Coordination and expertise in global teams and organizations

Julia has published extensively on both topics in academic and professional outlets, and have done consultancy work. For example, recently she acted as a Global Expert and Advisor on IT and Business Process Outsourcing for Frost & Sullivan for the development of initiative/action plan for the Philippines IT BPM Roadmap 2016-2022.

Selected publications and creative works (Research Outputs)

As of 29 October 2020 there will be no automatic updating of 'selected publications and creative works' from Research Outputs. Please continue to keep your Research Outputs profile up to date.
  • Oshri, I., Dibbern, J., Kotlarsky, J., & Krancher, O. (2019). An information processing view on joint vendor performance in multi-sourcing: The role of the guardian. Journal of Management Information Systems, 36 (4), 1248-1283. 10.1080/07421222.2019.1661091
    Other University of Auckland co-authors: Ilan Oshri
  • Oshri, I., Henfridsson, O., & Kotlarsky, J. (2018). Re-representation as work design in outsourcing: A semiotic view. MIS Quarterly, 42 (1), 1-23. 10.25300/MISQ/2018/13427
    Other University of Auckland co-authors: Ilan Oshri
  • Kotlarsky, J., Oshri, I., Dibben, J., & Mani, D. (2018). IS sourcing. MIS Quarterly, 1-16. Related URL.
    Other University of Auckland co-authors: Ilan Oshri
  • Oshri, I., Sidhu, J. S., & Kotlarsky, J. (2017). East, west, would home really be best? On dissatisfaction with offshore-outsourcing and firms' inclination to backsource. Journal of Business Research10.1016/j.jbusres.2017.11.008
    Other University of Auckland co-authors: Ilan Oshri
  • Oshri, I., Kotlarsky, J., & Gerbasi, A. (2015). Strategic innovation through outsourcing: The role of relational and contractual governance. Journal of Strategic Information Systems, 24 (3), 203-216. 10.1016/j.jsis.2015.08.001
    Other University of Auckland co-authors: Ilan Oshri
  • Kotlarsky, J., van den Hooff, B., & Houtman, L. (2015). Are we on the same page? Knowledge boundaries and transactive memory system development in cross-functional teams. Communication Research, 42 (3), 319-344. 10.1177/0093650212469402
  • Oshri, I., Kotlarsky, J., & Willcocks, L. (2015). The handbook of global outsourcing and offshoring: The definitive guide to strategy and operations (3rd). London, UK: Palgrave Macmillan. Pages: 366. 10.1007/978-1-137-43744-0
    Other University of Auckland co-authors: Ilan Oshri
  • Nevo, D., & Kotlarsky, J. (2014). Primary vendor capabilities in a mediated outsourcing model: Can IT service providers leverage crowdsourcing?. Decision Support Systems, 65, 17-27. 10.1016/j.dss.2014.05.008

Contact details

Primary office location

Level 4, Room 427
New Zealand

Web links